SECKUN PRIVACY POLICY

Updated: August 10, 2026   |   Effective: August 10, 2026

 

GatoCam Technology Co., Limited (“GatoCam,” “we,” “us,” or “our”), operator of the Seckun brand and Services, respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you use the Seckun App, compatible cameras and connected devices, websites that link to this Policy, cloud storage, customer support, subscriptions, and related services (collectively, the “Services”).

This Policy is intended for international use. Additional notices or rights may apply depending on your location. If a device, feature, or country is covered by a specific privacy notice, that notice controls for the subject it addresses.

1. Scope

1.1 Covered Services. This Policy applies to the Seckun App, compatible devices, websites, cloud services, support services, and other Seckun services that display or link to this Policy.

1.2 Third Parties. Third-party websites, app stores, smart-home platforms, voice assistants, payment services, analytics providers, or other services with their own privacy policies are governed by those policies for their independent processing.

2. Who Processes Your Information

2.1 Controller / Business. GatoCam Technology Co., Limited, at FLAT/RM D07 8/F, KAI TAK FTY BUILDING, NO.99 KING FUK STREET, SANPOKONG, HK, determines the purposes and means of processing for account registration, billing support, customer service, security, service operation, diagnostics, communications, and analytics that we choose to perform. For privacy questions, contact service@seckun.com.

2.2 Processor / Service Provider Role. When we or our technical service providers merely store, transmit, or analyze private Camera Content to provide a feature you choose, we process that content only to provide the requested Service and according to your settings. If you use the Services in a workplace, rental property, public area, commercial premises, or another non-household context, you may independently be a controller or business under applicable law and are responsible for your own legal basis, notices, consents, and privacy requests.

2.3 Technology and Subprocessors. We may engage technology providers for device connectivity, video transmission, cloud hosting and storage, push notifications, payments, customer support, security, analytics, and other infrastructure. We require providers to protect information and process it only for authorized purposes, subject to applicable law and contractual arrangements.

3. Information We Process

Category

Examples

Source

Account and profile

Name or display name, email address, phone number, country/region, language, account ID, authentication or verification data, avatar, consent records.

You; sign-in or authentication providers.

Device and setup

Camera serial number or UID, model, firmware, device name, activation/binding status, network status, Wi-Fi SSID/BSSID where technically required, signal strength, configuration data. Wi-Fi credentials, if entered, are used only as needed to complete setup and should not be retained longer than technically necessary.

You, your mobile device, and connected devices.

Camera content

Live video/audio, cloud recordings, snapshots, downloaded/uploaded clips, two-way audio, event thumbnails, timestamps and labels. This content may incidentally show faces, voices, homes, visitors, children, or activity patterns.

Connected devices and your actions.

Detection and AI data

Motion or sound events; person, pet, vehicle, package or other classifications supported by a device; zones, sensitivity settings, event metadata, and user corrections or feedback.

Device processing, edge/cloud services where enabled, and you.

App, network and logs

IP address, App and operating-system version, mobile-device model, language, time zone, push token or notification identifier, crash/performance/diagnostic records, login events, security logs, and feature-interaction data.

Automatically from the App, devices, networks, and servers.

Location and permissions

Approximate location inferred from IP; precise location only when a function and operating system require it and you permit it; Bluetooth, nearby devices, camera, microphone, local network, photos/storage, and notification permission status.

Operating system and your choices.

Transactions and subscriptions

Plan, order, price, taxes, currency, payment status, renewal date, transaction or receipt ID, and limited billing contact information. We generally do not receive full payment-card credentials from app stores or payment processors.

You, Apple, Google, and payment providers.

Sharing relationships

Invitee contact information or account ID, device role, access permissions, share links, and related activity.

You and invited users.

Support and communications

Support messages, contact details, attachments, feedback, surveys, repair/logistics information, recordings where separately disclosed and lawful, and troubleshooting files you choose to submit.

You and support providers.

Website and similar technologies

Cookie or local-storage identifiers, browser/device information, pages viewed, referral source, preferences, consent choices, and related website diagnostics.

Your browser and consent-management tools.

 

Sensitive Content. Camera Content may reveal faces, voices, children, the inside of a home, routines, or other sensitive information. We do not intentionally infer highly sensitive characteristics such as health, race, religion, or similar traits from private Camera Content for advertising or unrelated profiling. Biometric identification features, if ever offered, would require separate legal assessment, notices, and controls appropriate to the relevant jurisdiction.

4. Why We Process Information

Purpose

Main Data

Typical Legal Basis (EEA/UK where applicable)

Retention Approach

Create, verify and secure accounts

Account, device, network and security data

Performance of the user agreement; security and fraud-prevention interests; legal obligations where applicable

For the life of the account and a reasonable period needed for security, disputes, or legal obligations.

Set up and manage devices; live view and two-way audio

Device/setup data, Camera Content, permissions, network data

Performance of the user agreement; consent for optional permissions where required

Live streams are generally processed only for the session unless recording or another storage feature is enabled.

Recording, storage, playback, download and sharing

Camera Content, plan details, sharing relationships

Performance of the user agreement; processing at your direction for selected storage/sharing features

According to the applicable storage plan, local device settings, and your deletion choices.

Alerts and detection/AI classification

Camera Content, event data, settings and corrections

Performance of the user agreement; consent where required for sensitive processing; legitimate interests where legally available

According to product settings, plan terms, and reasonable operational needs.

Purchases and subscriptions

Transaction, account and device-coverage data

Performance of contract; tax/accounting obligations; fraud prevention

For the period required to manage the transaction and any mandatory financial-record retention.

Customer support and troubleshooting

Account, device, logs, communications and content you submit

Performance of contract; support and quality interests; consent for optional access where required

For a reasonable support-record period; submitted media is retained only as long as reasonably necessary for the support purpose unless law requires otherwise.

Security, abuse prevention and enforcement

Account, IP, device and log data; limited content where necessary

Legitimate security interests; legal obligations; establishment or defense of legal claims

For a reasonable security period or longer if required for an incident, legal hold, or law.

Performance improvement and analytics

Telemetry, diagnostics and feature interactions; private Camera Content only where specifically permitted

Legitimate interests after minimization and balancing; consent for non-essential SDKs/cookies where required

Aggregated or de-identified data may be retained longer where it no longer identifies you.

Service and marketing communications

Contact details, plan/device information, preferences

Service messages: contract/legal obligations; marketing: consent or other lawful basis where available

Until you unsubscribe or the communication purpose ends, subject to suppression records needed to honor your choice.

 

4.1 Required and Optional Information. If information is necessary to perform the Services or comply with law, refusing to provide it may prevent the relevant feature from working. Optional permissions and fields should be requested when needed and can generally be managed through the App or your device settings.

4.2 Private Camera Content and Human Review. We do not use private Camera Content for third-party behavioral advertising. Authorized personnel may access content you intentionally submit for customer support, troubleshooting, fraud/security investigation, or legal compliance when reasonably necessary and subject to access controls, confidentiality, and logging. Any broader model-training use would require a separate lawful basis, notice, and any consent required by law.

4.3 Automated Decisions. Ordinary motion detection or object classification is intended as a convenience and does not by itself make legal or similarly significant decisions about individuals.

5. Device Permissions

Permission

Purpose

When Requested

Local Network / Nearby Devices / Bluetooth

Discover, pair, connect to, and configure compatible devices.

When you use pairing or nearby-device features.

Location

Where required by the operating system to discover Wi-Fi or Bluetooth devices; precise location is used only when technically necessary and permitted.

When setup or a location-dependent function requires it.

Camera

Scan QR codes or capture materials you choose to send to support.

When you scan or take a photo.

Microphone

Two-way audio, voice features, or other audio functions you actively enable.

When you enable an audio feature.

Photos / Media / Storage

Save recordings or images and upload media you select.

When you save or choose media.

Notifications

Device events, service messages, billing notices, and product messages you enable.

When you enable notifications.

 

Permissions are controlled by your operating system. You can withdraw many permissions in system settings; doing so may disable features that rely on them.

6. How We Disclose Information

6.1 Service Providers and Processors. We may disclose the minimum information reasonably necessary to providers of hosting, content delivery, device connectivity, video transmission, cloud storage, AI inference where enabled, push notifications, authentication, payments, analytics, security, customer support, and communications. They are required to process information only for authorized purposes and to protect it appropriately.

6.2 Sharing at Your Direction. At your request, we may share device access, Camera Content, or device information with household members, invited users, recipients of share links, smart-home integrations, or other third parties you select. Review recipients and permissions before sharing.

6.3 Corporate Transactions. Information may be disclosed under confidentiality protections in connection with financing, merger, acquisition, reorganization, sale of assets, or insolvency, with notice or choices where required by law.

6.4 Legal and Safety Disclosures. We may preserve or disclose information when reasonably necessary to comply with valid legal process or law, establish or defend legal claims, prevent fraud or abuse, or protect users, rights, property, or systems. We seek to assess the validity and scope of requests and to notify users where legally permitted and appropriate.

6.5 Public or User-Shared Content. Content that you intentionally make public or share through a public or broadly accessible link may be viewed, copied, or redistributed by others. Copies made by recipients before access is revoked may remain outside our control.

7. Sale, Sharing and Targeted Advertising

We do not sell personal information for money. We do not use private Camera Content for cross-context behavioral advertising. If a future advertising or analytics arrangement is legally treated as a “sale,” “sharing,” or targeted advertising in a jurisdiction that provides opt-out rights, we will provide the disclosures and controls required by applicable law before or when that processing occurs.

8. Retention and Deletion

Data

General Retention Rule

Deletion Trigger / Exception

Live streams

Processed for the time needed to provide the live session unless recording or another feature is enabled.

Session ends, subject to limited technical/security logs.

Cloud recordings and event media

According to the storage plan, device, region, and settings displayed in the App or purchase page.

User deletion, plan expiration, account deletion, or applicable storage expiration, subject to backup cycles and legal holds.

Local recordings

Controlled by the user and device storage settings.

User deletion, overwrite, memory-card management, or device reset.

Account information

For the life of the account and a limited period necessary for security, transactions, disputes, or law.

Account deletion or verified deletion request, subject to lawful exceptions.

Device/setup and technical logs

For reasonable operational, troubleshooting, fraud-prevention, and security periods.

Rolling deletion unless required for a security incident, legal hold, or law.

Billing/tax records

For the period required by applicable accounting, tax, and payment laws.

End of mandatory retention period.

Customer-support records

For a reasonable support and quality period.

After the matter is resolved and the retention period expires, subject to legal hold.

Consent and opt-out records

For as long as needed to prove and honor your privacy choices.

End of the applicable limitation period; suppression records may be retained to ensure your opt-out remains effective.

 

Account and Data Deletion. If the App allows account creation, it is intended to provide a readily discoverable way to initiate account deletion from within the App. You may also contact Customer Support. Deletion removes or anonymizes associated personal information where reasonably possible, except for information we must or may lawfully retain for transactions, fraud prevention, security, legal compliance, disputes, or other legitimate legal purposes. Backup copies may remain until they are overwritten in the ordinary backup cycle.

9. International Data Transfers

We and our service providers may operate in countries or regions different from where you live. Information may therefore be processed outside your country. Where applicable law requires safeguards for international transfers, we use legally recognized mechanisms such as adequacy decisions, contractual clauses, transfer addenda, supplementary contractual or technical measures, or other lawful transfer mechanisms. The specific storage and processing locations for Camera Content and cloud recordings may depend on device architecture, service region, plan, and infrastructure provider and should be reflected in the applicable service configuration and notices.

10. Security Measures

We use administrative, technical, and organizational safeguards appropriate to the nature and risk of the information, which may include encrypted transport, encryption at rest where appropriate, access controls, authentication, logging, vulnerability management, secure-development practices, incident response, and service-provider review. No system can guarantee absolute security. You should protect your account credentials and home network, keep devices and apps updated, and review sharing permissions regularly.

11. Your Choices and Privacy Rights

11.1 Product Controls. Depending on the feature and device, you may manage permissions, notifications, recording, detection settings, cloud plans, sharing relationships, integrations, marketing choices, downloads, and account deletion through the App and operating-system settings.

11.2 Privacy Requests. Subject to applicable law, you may have rights to access or know about personal information, correct it, delete it, receive a portable copy, restrict or object to processing, withdraw consent, opt out of sale/sharing/targeted advertising or certain profiling, limit certain sensitive-information uses, and appeal a denied request. To submit a request, contact service@seckun.com or use the in-app privacy or account controls where available.

11.3 Verification and Authorized Agents. We may take proportionate steps to verify the identity and authority of a requester, without requesting more information than reasonably necessary. Where local law permits an authorized agent to act for you, we may request proof of authorization and identity. We will respond within the period required by applicable law and explain any lawful extension or denial.

11.4 Complaints. EEA and UK users may lodge a complaint with the data-protection authority in their place of residence, work, or the alleged infringement. Users elsewhere may contact their applicable privacy or consumer regulator. You may also contact us first so we can attempt to address your concern.

12. Regional Supplemental Information

12.1 EEA / United Kingdom / Switzerland. Where GDPR, UK GDPR, or comparable law applies, the processing purposes and legal bases are described in Section 4. You may object to direct marketing at any time and, where processing is based on legitimate interests, may object based on your particular situation. International-transfer safeguards are described in Section 9. Where a legally required EU or UK representative or data-protection officer is appointed for the relevant Service, updated contact information will be provided in the applicable regional notice.

12.2 California. During the preceding 12 months, depending on use of the Services, we may have collected identifiers and customer records, commercial information, internet or electronic activity, approximate or setup-related geolocation information, audio/visual information, inferences generated by supported detection functions, and information that may qualify as sensitive personal information under California law. Purposes, retention, and disclosure categories are described in Sections 4, 6, and 8. We do not sell personal information for money and do not use private Camera Content for cross-context behavioral advertising. California residents may have rights to know, access, correct, delete, opt out where applicable, limit certain sensitive-information uses, and be free from unlawful discrimination for exercising privacy rights.

12.3 Other U.S. States. Where state privacy laws apply, residents may have rights to access, correct, delete, or obtain a portable copy of personal data, opt out of sale, targeted advertising, or certain profiling, and appeal certain privacy-request decisions. We will honor such rights to the extent required by applicable law.

12.4 Canada, Australia and Other Markets. Local privacy, consumer, and cross-border transfer requirements may provide additional rights or impose additional notice obligations. Where a country-specific supplement is required, we may provide it with the relevant regional Service or website.

13. Children and Minors

The Services are not directed to children under 13 in the United States or below the applicable minimum digital-consent age in other jurisdictions, and we do not knowingly provide child-specific accounts without the consent or safeguards required by law. Camera Content may incidentally include children because a user places a camera in a home or other environment; the account holder remains responsible for lawful installation, notice, consent, and use. If you believe a child has directly provided personal information to us without appropriate authorization, contact service@seckun.com.

14. Cookies, SDKs and Similar Technologies

Our websites and App may use local storage, cookies, pixels, SDKs, and similar technologies for authentication, preferences, security, diagnostics, analytics, notifications, payments, connectivity, and customer support. Where law requires consent, non-essential technologies will be used only after the required choice is provided. Third-party SDKs and service providers must be reflected in our applicable disclosures and app-store privacy submissions. Mobile advertising identifiers, push tokens, device identifiers, and camera identifiers are distinct data types and should be disclosed according to their actual use.

15. Changes to this Privacy Policy

We may update this Policy to reflect changes in our Services, technology, operations, or law. We will revise the date above and provide additional notice for material changes where required. We will not materially expand the use of previously collected personal information without an appropriate legal basis, notice, or choice where applicable law requires one.

16. Contact Us

Operator: GatoCam Technology Co., Limited

Registered Address: FLAT/RM D07 8/F,KAI TAK FTY BUILDING,NO.99 KING FUK STREET,SANPOKONG HK

Customer Support: support@seckun.com

Legal Notices: service@seckun.com

Brand: Seckun

 

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Privacy Policy

Privacy Policy

This Privacy Policy explains how Seckun Tech Limited (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect

We may collect personal information that you provide directly, including your name, email address, phone number, billing and shipping address, and order details.

We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, time zone, and how you interact with our site.

Payment information is processed securely by third-party providers. We do not store your full payment details.

How We Use Your Information

We use your information to process orders, provide customer support, send order updates, and improve our products and services.

Your information may also be used to prevent fraud and ensure the security of our website.

We will only send marketing communications if you have agreed to receive them.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted partners, including payment providers, shipping carriers, and service providers that help operate our website.

These parties only use your information as necessary to perform their services.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences.

You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable measures to protect your personal information. All transactions are processed through secure, encrypted connections.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications.

To exercise these rights, please contact us using the details below.

Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

WhatsApp: +86 19537954527

Email: service@seckun.com

For faster support, we recommend contacting us via WhatsApp.

Contact Us

Contact Us

We’re here to help. Whether you have questions about your order, product details, or need support, our team is ready to assist you.

Customer Support

For the fastest response, we recommend reaching us via WhatsApp:

WhatsApp: +86 19537954527

You can also contact us by email:

Email: service@seckun.com

Please note that email responses may take longer depending on volume.

Response Time

Our support team typically responds within 24 hours(Monday - Saturday).
For urgent inquiries, WhatsApp is the preferred method of contact.

Mailing Address

For returns or official correspondence, please contact us first to receive the correct return address, as locations may vary depending on your region.

We are committed to providing reliable support and a smooth customer experience. Feel free to reach out anytime.

Terms of Service

Overview

This website is operated by Seckun. Throughout the site, the terms “we”, “us”, and “our” refer to Seckun. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors. If you do not agree with any part of these Terms, you should not use our website or services.

We may update these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of those changes.

1. Use of Our Website

By using our site, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products or services for unlawful purposes
  • You will not attempt to disrupt, damage, or interfere with our systems

Any violation may result in suspension or termination of access.

2. Orders and Payments

We reserve the right to accept, refuse, or cancel any order at our discretion.

You agree to provide accurate and complete billing and shipping information. Failure to do so may result in delays or order cancellation.

Prices and product availability may change without notice.

3. Products and Services

Some products may be available exclusively online and may have limited quantities.

We strive to display product details as accurately as possible, but we cannot guarantee that your device will display colors or images exactly as intended.

All purchases are subject to our Return & Warranty Policies.

4. Shipping and Delivery

Delivery times provided on our website are estimates and may vary due to logistics, customs, or external factors beyond our control.

Customers are responsible for providing accurate shipping information.

We are not liable for delays caused by incorrect addresses or third-party carriers.

5. Third-Party Services

Our website may include links or integrations with third-party services (such as payment providers or analytics tools).

We are not responsible for the content, policies, or practices of these third parties.

6. Intellectual Property

All content on this website—including images, text, logos, and design—is the property of Seckun and may not be used, copied, or reproduced without permission.

7. User Submissions

If you submit feedback, suggestions, or other content to us, you grant us the right to use, modify, and publish such content without restriction.

You are responsible for ensuring that your submissions do not violate any laws or third-party rights.

8. Prohibited Activities

You agree not to:

  • Engage in fraudulent or deceptive behavior
  • Upload harmful code or attempt to compromise the website
  • Use the site for unlawful or abusive purposes

We reserve the right to restrict access for violations.

9. Disclaimer of Warranties

All services and products are provided “as is” and “as available” without warranties of any kind, unless otherwise stated.

We do not guarantee uninterrupted or error-free operation of the website.

10. Limitation of Liability

To the fullest extent permitted by law, Seckun shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Seckun and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Termination

We may suspend or terminate access to our services at any time if you violate these Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with applicable international commercial laws.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page.

16. Contact Information

If you have any questions about these Terms, please contact us:

Email: service@seckun.com
WhatsApp: +86 19537954527 (recommended for faster support)

Shipping Information

Shipping Information

We aim to deliver your order quickly and reliably. All orders include tracking, and shipping is completely free.

Shipping Destinations & Delivery Times

We currently ship to the following regions:

United States: 1–5 business days
Mexico: 1–5 business days
Thailand: 2–5 business days
Malaysia (West): 2–4 business days
Malaysia (East): 3–5 business days
Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, holidays, or courier delays.

Shipping Cost

Shipping is free on all orders. There are no additional charges based on location or order value.

Order Tracking

Once your order has been shipped, tracking details will be provided.

If you have not received your tracking information or need assistance, please contact us via WhatsApp at +86 19537954527 for the fastest response.
You may also contact us at service@seckun.com, but response times may be slower.

Important Notes

Orders are processed within 1–2 business days after payment confirmation.

Please ensure your shipping address is accurate. We are not responsible for delays caused by incorrect information.

International orders may be subject to local duties or taxes, which are the responsibility of the customer.

Need Help?

For any shipping-related questions, please contact us via WhatsApp at +86 19537954527 for priority support.
You can also reach us at service@seckun.com.

Return & Exchange Policy

We want you to feel confident with every purchase. If something isn’t right, you may request a return or exchange within 30 days of delivery.

Items must be unused, in resellable condition, and include all original packaging, accessories, and tags.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure safe delivery.

Certain items are not eligible for return, including:

  • Gift cards
  • Customized or made-to-order products

To start a return or exchange, please contact us at service@seckun.com or via WhatsApp at +86 19537954527 for faster assistance. Our team will provide the correct return instructions and address based on your location.

Please note that we operate multiple warehouses, so return addresses may vary.

Once your return is received and inspected (typically within 5–7 business days), we will issue a refund to your original payment method or arrange a replacement.

We do not charge any restocking or processing fees for eligible returns.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days. In such cases, we may cover the return shipping cost depending on the situation.

Warranty

All products come with a 1-year limited warranty starting from the date of delivery.

This warranty covers manufacturing defects and internal issues under normal usage.

It does not cover:

  • Accidental damage (drops, impacts, vandalism)
  • Water damage or exposure
  • Improper use or installation
  • Unauthorized modifications or repairs

If your product qualifies under warranty, we will repair or replace it at our discretion.

To make a warranty claim, please contact service@seckun.com or WhatsApp +86 19537954527 before sending anything back. We will guide you through the process.

Customers are responsible for shipping the product to us. If the claim is approved, we will cover the cost of shipping the repaired or replacement item back to you.